Privacy Policy

Last revised: October 4, 2024.

This Privacy Policy informs you of the policies of Joyn Connect, Inc (“Joyn”, “us”, “we”, or “our”) and your rights regarding our collection, use, processing, and storage of your personal information when you use the Joyn Platform (hereinafter, collectively, the “Service”). Joyn collects and keeps personal information in order to facilitate your use of the Service, keep you safe, to better serve you when you contact us, and occasionally provide you with content that we think will interest you. We protect your personal information using industry-standard best practices like firewalls and Secure Socket Layer communication, and we do not disclose your personal information except as outlined in this Privacy Policy. We also acknowledge that you have the right to rectify your personal information if it is incorrect, to request a copy of the information we have relating to you, and to withdraw consent for us to store and use your personal information, even if you previously consented.

As used in this Privacy Policy, “Customer” refers to your employer, and “User” refers to any person who uses the Service.

  1. Personal Information We Collect
  2. How We Use Personal Information
  3. The Legal Basis for our Processing of Personal Information
  4. How We Disclose Personal Information
  5. Cross-Border Data Transfers
  6. Your Rights
  7. Residents of California
  8. How We Protect Your Personal Information
  9. How Long We Retain Your Personal Information
  10. Children's Privacy
  11. Privacy Policy Changes
  12. How To Contact Us

1. Personal Information We Collect

Personal information that we collect about you falls into several general categories: Information that you enter in order to use the Service, information that you provide or enter while using the Service, and information about you that we might receive from third parties (e.g., other users), and usage and device information, which is automatically collected when you use the Service.

All personal information that we collect is stored in encrypted form, except that your survey responses and other information may be disclosed with others in aggregated and de-identified  form.

By using the Service, you are agreeing to our collection, use, processing, and storage of this personal information in a manner consistent with this Privacy Policy. Such personal information includes, but is not necessarily limited to the following:

Personal Information that you enter in order to use the Service:

Personal Information that you provide or enter while using the Service:

Personal Information about you that we might receive from others may include:

Usage Information:

Device Information:

Geolocation Data:

Third-Party Integration and/or Service Data

A Customer may elect to integrate a third-party or a third-party’s services with the Services (for example, Google Workspace, Slack or Microsoft Teams or other comparable API services). Joyn will not be responsible for any act or omission of any third-party, including such third party’s use of information and data from the Joyn Platform (“Platform Data”). Joyn does not warrant or support any such third-party. You should contact the relevant third-party for any issues arising from your use of its services.

If a Customer elects to use a third-party integration or service with the Services, the Customer will be the “controller” and Joyn and the relevant third-party will respectively act as “processors” to provide the Services to the Customer.

When you use a third-party with our Services, (a) any Platform Data within Joyn’s control will be processed according to the terms of the agreement between Customer and Joyn and this Privacy Policy, and (b) any Platform Data within the third party’s control will be processed according to the terms of the agreement(s) between Customer and such third-party.  As a User, you may need to provide your consent through the credentialling process of the third party to provide the API authorization necessary to integrate with our Services.

If a Customer or any of its personnel or Users wish to exercise their rights with respect to personal information or any other Platform Data being processed by a third-party, the Customer, as the controller, must make the request with the relevant third-party directly. If any of the preceding parties wish to exercise their rights with respect to any personal information being processed by Joyn, refer to Section 6.

Google User Data

Joyn’s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. How We Use Personal Information

Mostly, we use your personal information to facilitate your use of the Service. However, there are other purposes as well, outlined below.

Information and Data Analysis

Preventing, detecting, and fighting fraud or other illegal or unauthorized activities

3. The Legal Basis for our Processing of Personal Information

We process your personal information based on the following:

4. How We Disclose Personal Information

5. Cross-Border Data Transfers

Joyn and its servers are located in the United States and are subject to applicable state and United States federal laws. If you choose to access or use the Service, you consent to the use and disclosure of information in accordance with this Privacy Policy and subject to such laws. At this time, we do not allow accounts from the European Economic Area (“EEA”) or any other jurisdiction which prohibits or limits cross-border data transfers and we do not knowingly collect personal information from persons who reside in these jurisdictions.

6. Your Rights

The following means allow you control over your personal information:

Applicable privacy laws may give you the right to review the personal information we keep about you. You may request a copy of your personal information by putting in such a request at support@joyn.one.

If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object to its processing, please contact us here at support@joyn.one.

For your protection and the protection of all of our Users, we may ask you to provide proof of identity before we can answer the above requests.

Please be advised, however, that we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another User.

Also, be advised that we may not be able to accommodate certain requests to object to the processing of personal information if you want to continue using the Service.

7. California Residents

If you are a California resident, know that we do not disclose anything with third parties for their direct marketing purposes.

8. How We Protect Your Personal Information

As with all technology companies, although we take industry-standard best practices to secure your personal information, we do not promise, and you should not expect, that your personal information will always remain secure.

We regularly monitor our systems for potential vulnerabilities and review our information collection, storage, and processing practices to ensure they are subject to the most recent physical, technical, and organizational security measures. In addition, we take special precautions to ensure that any information we disclose is de-identified and aggregated, and cannot be re-identified.

We may suspend your use of the Service if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately at support@joyn.one.

9. How Long We Retain Your Information

We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law. To protect the safety and security of our Users, we implement a safety retention window of twelve (12) months following account deletion. During this period, account information will be retained although the account will no longer be visible on the Service.

In practice, we delete or de-identify your personal information upon deletion of your account (following the safety retention window) or after 12 months of continuous inactivity, unless:

11. Children's Privacy

The Service is restricted to Users who are 18 years of age or older, and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a  User is under the age of 18, please use the reporting mechanism available on the Service (e.g., “Report User”).

12. Privacy Policy Changes

We reserve the right to amend or modify this Privacy Policy. We will use our best efforts to notify Users through the Service before any material changes take effect, but cannot promise advance notice where a material change is mandated by law.

13. How to Contact Us

If you have questions about this Privacy Policy, please contact us at support@joyn.one.