Last revised: January 13, 2025.
This Privacy Policy informs You of Joyn’s policies and Your rights regarding Joyn’s collection, use, processing, and storage of Your personal information when You use Service. Joyn collects and keeps personal information in order to facilitate Your use of the Service, keep You safe, to better serve You when You contact Joyn and occasionally provide You with content that Joyn thinks will interest You.
Joyn protects Your personal information using industry-standard best practices like firewalls and Secure Socket Layer communication, and Joyn does not disclose Your personal information except as outlined in this Privacy Policy.
Joyn also acknowledges that You have the right to rectify Your personal information if it is incorrect, to request a copy of the information we have relating to You, and to withdraw consent for Joyn to store and use Your personal information, even if You previously consented.
Terms not otherwise defined in this Privacy Policy have the meaning given to them in Joyn’s Terms of Use.
Personal Information Joyn Collects
Personal information that we collect about You falls into several general categories: Information that You enter in order to use the Service, information that You provide or enter while using the Service, and information about You that we might receive from third parties (e.g., other users), and usage and device information, which is automatically collected when You use the Service.
All personal information that we collect is stored in encrypted form, except that Your survey responses and other information may be disclosed with others in aggregated and de-identified form.
By using the Service, You are agreeing to the collection, use, processing, and storage of this personal information in a manner consistent with this Privacy Policy. Such personal information includes, but is not necessarily limited to the following:
- Personal Information that You enter in order to use the Service:
- Your login credentials to Joyn (including Your email address);
- If You choose to register or log in using a third-party account (such as Google or Your Company’s Single-Sign-On provider), the authentication of Your log-in details is handled by that third-party and we only collect the information You expressly agree to share with Joyn at the time You give permission to link Your Joyn account with the third-party account. By using a Google Single Sign-On account (or other supported SSO), You are allowing Joyn to access Your Google (or other supported SSO) account information.
Personal Information that You provide or enter while using the Service
- Contact information You provide whether through the use of the Services, creation of an account, a form on Joyn’s website, or an interaction with Joyn’s sales or Customer support team, Joyn collects Your contact information. This information may include, for example, Your name and email address;
- If You participate in surveys, Your responses to questions;
Joyn may collect Your personal information or data if You submit it to Joyn in other contexts such as giving Joyn a testimonial, attending an event we host or entering a contest.
- When an Administrator (such as Your employer) creates an account for You, we may collect information such as Your name, company name, email address, title and role within Your Company, photograph, and other organizational information, such as the person You report to and Your direct reports within the Company.
- Personal Information about You that we might receive from others may include:
Information about You provided by other members as they use the Service, for example, if they contact Joyn about You.
Information about You when You interact with Joyn using social media such as responding to a LinkedIn post, or if Tweet Joyn on Twitter.
- Information or data about You from third-parties if You give permission to those third-parties to disclose Your personal information with Joyn or where You have made that information publicly available online.
- Information collected from Your Company: The information that each Company provides to Joyn is different. In most cases, Your company will provide Joyn with personal information such as Your name, email information, and other information related to Your role within the Company, including Your manager, direct reports, and Your position within the Company’s organization chart. Please note that we collect this personal information to process this personal information on behalf of Joyn’s Customer to provide the Services, and do not directly collect this personal information for Joyn’s own purposes.
Usage Information
Usage information includes the dates and times You log onto the Service, the features You use, engagement on Your employer’s communication platforms (e.g. Slack, Teams), employer's project management platforms (e.g. Jira, Linear, Asana), employer's knowledge management platforms (e.g. Google Drive, Notion), employer's calendar management platforms (e.g. Google Calendar).
Device Information
Device information includes information about the device You use to access the Service, such as device ID and type, software version, information on Your wireless and mobile network connection, Your service provider and signal strength, information on device sensors such as accelerometers, gyroscopes, and compasses, and technologies that may uniquely identify Your device or browser (e.g., IMEI/UDID and MAC address);
Geolocation Data
Geolocation data (i.e., Your location in latitude and longitude) may be collected based on Your device’s settings and used for analytical purposes and to optimize the user experience based on locale. Joyn collects geolocation data to enhance the User experience by providing location-based features, improving Service reliability, and optimizing Service performance.
Third-Party Integration and/or Service Data
- A Customer may elect to integrate a third-party or a third-party’s services with the Services (for example, Google Workspace, Slack or Microsoft Teams or other comparable API services). Joyn will not be responsible for any act or omission of any third-party, including such third party’s use of information and data from the Joyn Platform (“Platform Data”). Joyn does not warrant or support any such third-party. You should contact the relevant third-party for any issues arising from Your use of its services.
- If a Customer elects to use a third-party integration or service with the Services, the Customer will be the “controller” and Joyn and the relevant third-party will respectively act as “processors” to provide the Services to the Customer.
- When You use a third-party with the Services, (a) any Platform Data within Joyn’s control will be processed according to the terms of the agreement between Customer and Joyn and this Privacy Policy, and (b) any Platform Data within the third party’s control will be processed according to the terms of the agreement(s) between Customer and such third-party. As a User, You may need to provide Your consent through the credentialing process of the third party to provide the API authorization necessary to integrate with the Services.
- If a Customer or any of its personnel or Users wish to exercise their rights with respect to personal information or any other Platform Data being processed by a third-party, the Customer, as the controller, must make the request with the relevant third-party directly. If any of the preceding parties wish to exercise their rights with respect to any personal information being processed by Joyn, refer to Section 6.
Google User Data
Joyn’s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Mostly, we use Your personal information to facilitate Your use of the Service. However, there are other purposes as well, outlined below.
We process your personal information based on the following:
Joyn and its servers are located in the United States and are subject to applicable state and United States federal laws. If You choose to access or use the Service, You consent to the use and disclosure of information in accordance with this Privacy Policy and subject to such laws. At this time, we do not allow accounts from the European Economic Area (“EEA”) or any other jurisdiction which prohibits or limits cross-border data transfers and we do not knowingly collect personal information from persons who reside in these jurisdictions.
The following means allow You control over Your personal information:
Applicable privacy laws may give You the right to review the personal information we keep about You. You may request a copy of Your personal information by putting in such a request at support@joyn.one. Please provide sufficient information that we can identify You, and be aware that we may employ a more extensive authentication process to verify Your identity before responding to Your request.
If You believe that the information we hold about You is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object to its processing, please contact Joyn here at support@joyn.one. Joyn will respond to Your request to access, rectify, or delete personal information within 30 days, as required by applicable law. If we need more time, we will notify You of the extension and provide the reason.
For Your protection and the protection of all of Joyn’s Users, we may ask You to provide proof of identity before we can answer the above requests.
Please be advised, however, that we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another User.
Also, be advised that we may not be able to accommodate certain requests to object to the processing of personal information if You want to continue using the Service.
If You are a California resident, know that we do not disclose anything to third parties for their direct marketing purposes.
As with all technology companies, although we take industry-standard best practices to secure Your personal information, we do not promise, and You should not expect, that Your personal information will always remain secure.
Joyn regularly monitors Joyn’s systems for potential vulnerabilities and review Joyn’s information collection, storage, and processing practices to ensure they are subject to the most recent physical, technical, and organizational security measures. In addition, we take special precautions to ensure that any information we disclose is de-identified and aggregated, and cannot be re-identified.
Joyn may suspend Your use of the Service if we suspect or detect any breach of security. If You believe that Your account or information is no longer secure, please notify Joyn immediately at support@joyn.one.
In the event of a data breach affecting Your personal information, we will notify You without undue delay and in accordance with applicable legal requirements.
Joyn keeps Your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law. To protect the safety and security of Joyn’s Users, we implement a safety retention window of twelve (12) months following account deletion. During this period, account information will be retained although the account will no longer be visible on the Service. After this period, we delete or de-identify Your personal information unless further retention is required by law.
In practice, we delete or de-identify Your personal information upon deletion of Your account (following the safety retention window) or after 12 months of continuous inactivity, unless:
The Service is restricted to Users who are 18 years of age or older, and we do not knowingly collect personal information from anyone under the age of 18. Joyn is not liable for any damages that may result from a user's misrepresentation of age. If You suspect that a User is under the age of 18, please use the reporting mechanism available on the Service (e.g., “Report User”).
Joyn reserves the right to amend or modify this Privacy Policy. Joyn will use its best efforts to notify Users by email or through the Service at least 30 days before any material changes take effect, unless a change is required by law to take effect sooner.
If You have questions about this Privacy Policy, please contact Joyn at support@joyn.one. Joyn will respond within a reasonable timeframe or as required by applicable law.